|The coupon I got from Starbucks|
In manufacturing, I don't think we create enough standard work for the abnormal. We know that despite our Lean systems, disruptions are going to occur in our value streams and business processes. What do we do when those disruptions happen? In most cases, we just try to fight the fire whenever the bomb goes off. Processes and systems that are prone to these types of problems should have clearly defined standard work on what to do in case problems arise.
Where have you seen well-defined standard work for the abnormal, either at work or elsewhere?